Refund Policy
AURA Limitless follows a transparent refund policy to ensure fair dealings with our clients.
6.1 Eligibility for Refunds
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Refunds will only be considered if the request is made before the commencement of the project.
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If AURA Limitless is unable to fulfill the agreed-upon service, a partial or full refund may be issued based on the work completed.
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No refunds will be issued for completed services or digital products that have been delivered to the client.
6.2 Non-Refundable Services
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Once work has commenced, payments are non-refundable.
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Services such as consultations, marketing campaigns, and digital designs are non-refundable due to the nature of work involved.
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Custom projects and tailored solutions, once initiated, cannot be canceled or refunded.
6.3 Refund Processing
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Approved refunds will be processed within 7-14 business days through the original payment method.
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Clients must provide valid proof of payment and a written refund request to initiate the process.
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Any transaction fees incurred during the refund process will be deducted from the refund amount.
6.4 Dispute Resolution
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Clients are encouraged to reach out to us for dispute resolution before requesting chargebacks or legal action.
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We will assess refund requests on a case-by-case basis and offer alternative solutions if applicable.